If you are receiving “MotiveSB.exe error” (usually occurring at startup), then you are likely using ATT, SBC, or Verizon DSL. The Smartbridge application is part of the DSL bundle that you installed from your ISP (internet service provider).
The Smartbridge application is generally considered to be “bloatware.” Bloatware or software bloat is a term used for outdated, unnecessary, and/or annoying software that comes preinstalled on a bought computer. It may also be a program from a software bundle that tends to interfere with other necessary programs.
What is Smartbridge Supposed to Do?
As I stated before, Smartbridge is a part of your DSL installation bundle. It is a program made by Telus.
It is supposed to be an ISP diagnostic tool, assuring or confirming the connection to your ISP. It prepares connectivity to DSL service (does a diagnostic) so your connection (supposedly) will be smooth.
However, the program is not only considered useless, but quite harmful. It has been reported to actually impede connectivity in certain circumstances.
Fix the Error in a Few Easy Steps
The best to fix the error is to disable the program or delete it all together.
To disable the program, go to Start > Run > type “MSCONFIG” in the Run box > go to “Startup” tab > uncheck MotiveSB > Reboot. This will disable the program and stop it from running at startup.
You can delete the program in one of two ways.
- Find the folder in your windows folder and delete it. This is not the best way, because it is more likely to leave fragments of files behind.
- Go to your control panel and find Add/Remove Programs. The file is generally labeled as “Self Support Tool.” Remove the program and reboot your computer.
Clean Up Your Computer Using a Registry Cleaner and Defragmenting
Over the course of your computer’s lifetime, you may add and delete different types of software. What tends to happen is that random bits of the software are left behind on your hard drive and registry.
The best way to clean up your hard drive and increase your computer’s performance (after deleting any spyware, adware, keyloggers, or any other interfering or malicious programs) is to run a registry cleaner and defrag your computer.
To defrag your computer (if you are using Windows), follow these simple steps:
- Back up your files
- Close all programs
- Make sure your computer won’t lose power during the process
- Go to Start > Programs > Accessories > System Tools > Disk Defragmentation
- Leave it alone until it is finished
Use the registry cleaner here to clean up your PC or laptop as well, and you’ll find that your computer will be running smoother and faster than ever.

One of the reasons why I hate cleaning my desktop is because of the multitude of wires attached to it. Looking at the back of my PC’s casing reminds me of Rapunzel’s golden locks. If my memory serves me right, around 5 wires or cables entangle each other for accommodation at the various port sockets. Aggravating this eyesore are their lengths which could definitely strangle your patience when the time to clean and untangle them arrives.
Before you attribute slow browsing to a virus or spyware, there are a couple of things that you have to consider first. It’s very easy to blame it all on malware. However, you might be wasting your time scanning your entire hard drive for something that may not even be there.
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